Which shipping company will my order be shipped with?

Shipping is via DHL. Within Germany, the parcels are delivered by DHL directly to the delivery address you have selected.

When it comes to international shipping, DHL sometimes works with various partner companies that take care of delivery to the destination. Whether this is the case with your order can be seen in the shipment history.

Where can I track my shipment?

You will receive the tracking number from us by email.
We also store the tracking number with the respective order in the shop:
More Informations about Tracking

Where can I find an overview of the shipping costs?

You can find the shipping costs here:
Shipping Costs Overview

My country is not listed there. What can I do?

In this case, please contact our support team. Then we can check whether we can also include the desired country.

Which country will my order be shipped from?

The dispatch takes place from Germany.

VAT and Customs Duties?

Please note that customers liable for all import and customs charges at the point of import. Customs fees vary from country to country.

Example Great Britain:
The VAT and duties will be applied depending on the type and value of the goods. For gifts over £39 and goods over £135, Royal Mail may collect the VAT and customs duties on behalf of HM Revenue & Customs (HMRC) from the recipient prior to delivery.

VAT charges:
Goods send from the EU to the UK will be subject to charges and undergo tax payment, customs and procedures. The VAT payment will depend on the total value of the good one is sending to GB plus the shipping costs. In most cases, the customer / importer pays for the VAT.

VAT will apply to the following:
  • All goods purchased online.
  • Imported gifts to the UK whose declared value exceeds £39.
We do not guarantee the accuracy of this information and cannot provide any individual information on this customs clearance in the destination country. For more information, please contact the responsible authorities in the destination country for example Parcelforce for the United Kingdom.